FAQ
Frequently Asked Questions
- Is each item really made from recycled materials?
Yes, every item is made from recycled, secondhand or donated materials. However, the thread and/or accessories used on each project are not.
2. Where are the recycled materials sourced?
All fabric is sourced from our local secondhand store. However, on occasion we will source from Facebook Marketplace if there is a fabric we really love.
3. How do you choose the materials?
Every fabric we choose is based on pre-curated inspiration or trends in the market. When choosing fabrics, we make sure they are clean and without stains. That being said, every piece is washed thoroughly at our location before production begins.
4. Where are you located?
We are located in Montreal, Canada.
5. Where do you ship?
For now we are only shipping within Canada. But eventually, we hope to expand.
6. When will I receive my order?
Upon receiving your order, it will be packaged and shipped out within 3-5 business days. If we cannot meet this deadline (rare), we will let you know via email. Once the item(s) is with the carrier, shipping time will depend on where you are located and which shipping option you have chosen at checkout.
7. What is the return policy?
We are offering returns within 15 days after reception of your item in the mail. However, there must be a valid reason for the return, for example, if the item is damaged or non-functional.